My local Dunkin has installed digital kiosks since last I visited. I wasn't going to use them, but the cashier cheerily invited me to do so, then watched while I struggled through the interface. I had to scroll to the donuts and then the kind I wanted wasn't even there, so she said "just choose anything, what would you like?" And then I was ordering with the computer and the human simultaneously. Also the touch screen felt gross.
Computers are bad but maybe this is what I deserve for frequenting a Dunkin in Los Angeles, City of Donut Shops
— on John Holdun’s Microblog